Privacy Policy

01Who we are and what this covers

Fast Local Locksmith LLC ("Fast Local Locksmith", "we", "us") is a mobile locksmith business serving the Dallas-Fort Worth area. This Privacy Policy explains what personal information we collect when you visit our website, call or text us, request a callback, or book a service, and how we use and protect it.

By using our website or our services, you agree to the practices described here. If you do not agree, please do not use the website, and contact us by phone instead.

02Information we collect

Information you give us

• Contact details: your name, phone number and email address.
• Job details: the address or location where you need service, what is locked or what you need, and the year, make and model of a vehicle.
• Verification information: before opening a home, vehicle, business or safe, we ask for proof that you live there, own it or are authorized to access it. This can include a photo ID, lease, utility bill, vehicle registration or title, or written business authorization.
• Payment information: details needed to process payment for completed work.
• Messages: anything you include in a form, text, email or call.

Information collected automatically

• Basic technical data when you visit the website, such as your IP address, browser type, device type, pages viewed and the time of your visit.
• Cookies and similar technologies used by our website platform and by third-party features on the site, described below.

03How we use your information

• To answer your call, text, email or callback request.
• To quote, dispatch, perform and follow up on locksmith services.
• To confirm you are authorized to access the property, vehicle or safe before any entry work begins.
• To process payments and keep business and job records.
• To send service-related texts and calls, such as confirming a job or sharing an arrival time.
• To operate, secure and improve our website.
• To comply with legal obligations, resolve disputes and enforce our Terms of Service.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

04Calls and text messages

When you call or text us, or give us your phone number in a form, you agree that we may contact you at that number by call or text about your request or service. Message frequency depends on your job. Message and data rates may apply.

You can reply STOP to any text to opt out of further texts, or tell us on the phone. Consent to receive texts is never a condition of buying a service.

05When we share information

We share personal information only as needed to run the business:

• Our technicians and staff, who need your location and job details to do the work.
• Service providers who help us operate, such as website hosting, phone and messaging, email and payment processing. They may use your information only to provide their service to us.
• Authorities, when required by law, or when we believe in good faith it is necessary to prevent harm, fraud or unauthorized entry.
• A buyer or successor, if the business is ever sold or reorganized.

06Third-party features on our website

Some parts of our website load content from other companies. Those companies may collect technical data, such as your IP address, under their own privacy policies:

• Google Maps, used to show our service area.
• Google Fonts, used to display the website's typefaces.
• Trustindex, used to display our Google reviews.

Links to other websites, such as our Google Business Profile, are governed by those websites' own policies.

07Cookies

Cookies are small files stored by your browser. Our website and the third-party features above may use cookies to keep the site working, remember preferences and understand how the site is used. You can block or delete cookies in your browser settings. Some features, such as the map or reviews, may not display correctly if you do.

08How long we keep information

We keep job, payment and verification records for as long as needed to provide the service, handle warranty questions or disputes, and meet tax, accounting and legal requirements. Callback requests that do not turn into a job are deleted when they are no longer needed. When information is no longer needed, we delete it or make it anonymous.

09How we protect information

We use reasonable administrative, technical and physical safeguards to protect personal information, and we limit access to people who need it for their work. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send full card numbers or copies of ID documents through our website forms or by email.

10Your choices and rights

You can contact us at any time to:

• Ask what personal information we have about you.
• Ask us to correct information that is wrong.
• Ask us to delete your information, unless we need to keep it for legal or business record reasons.
• Opt out of texts or calls that are not needed for a job in progress.

We will respond within a reasonable time and may need to confirm your identity first. Depending on where you live, you may have additional rights under applicable law, including Texas law.

11Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

12Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed. Changes take effect when they are posted on this page.

13Contact us

For privacy questions or requests, contact Fast Local Locksmith LLC: